Privacy Policy
At Savor Upp Sdn. Bhd. ("Savor Upp" or "we"), we highly value your privacy and are committed to protecting your personal data in compliance with Malaysian laws.
This Privacy Policy outlines our principles and practices regarding the collection, use, disclosure, and protection of your personal data. We process personal information in accordance with the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian laws. By providing your personal data to us, you agree to the terms of this Privacy Policy and the processing of your information as described herein.
This Privacy Policy explains:
The types of personal information we collect and how we collect it;
How we use your personal data;
The parties with whom we share your personal data; and
Your rights and choices regarding your personal data.
Your privacy matters to us. If you require further information, please contact us at admin@savorupp.com.
1. Collection of Personal Data
We collect personal data through the following methods:
A. Personal Data You Provide to Us
You may provide personal data when you:
Register an account or complete a user profile (e.g., name, contact details, identification details).
Interact with our social media pages (e.g., social media ID, profile photo, and other public data).
Participate in contests, promotions, or events (e.g., photos, videos, or audio submissions).
Verify your identity through various means (e.g., social media logins, selfies, or payment verification).
Submit demographic details in surveys (e.g., age, gender, marital status, occupation).
B. Data Collected When Using Our Services
When you use our app or website, we may automatically collect:
Location data (e.g., GPS-based information).
Feedback and reviews you provide.
Transaction details (e.g., payment methods used).
Usage data (e.g., features accessed, content viewed).
Device information (e.g., IP address, hardware model, operating system).
C. Data from Third-Party Sources
We may also collect data from:
Referral programs.
Business partners (e.g., payment providers, vendors).
Public or governmental sources.
Users who add you as an emergency contact or a recipient of services.
D. Sensitive Personal Data
We do not require sensitive personal data (as defined by the PDPA). However, if you voluntarily share such information (e.g., health conditions, allergies) with our support team, we will process it only when necessary. If you submit documents containing sensitive data, you agree to redact such details before submission.
E. Providing Personal Data of Others
If you provide data about other individuals (e.g., family members, friends), you confirm that you have obtained their consent for us to collect, use, and disclose their data in accordance with this Privacy Policy.
F. Personal Data of Minors
As a parent or legal guardian, you should not allow minors to submit personal data to Savor Upp. If a minor’s data is shared with us, you consent to its processing and take responsibility for their actions.
2. Use of Personal Data
We use your personal data for the following purposes:
A. Providing Services and Enhancing User Experience
Managing your account, subscriptions, and transactions.
Processing orders, payments, and promotions.
Personalizing app recommendations based on your preferences.
Conducting customer surveys and research.
Ensuring seamless app functionality and security.
B. Safety and Security
Verifying identities and screening vendors.
Preventing fraud or unauthorized access.
Monitoring compliance with our policies.
C. Customer Support
Handling inquiries, feedback, and complaints.
Improving customer service interactions.
D. Research and Development
Enhancing service quality and security.
Developing new features and products.
E. Legal Compliance
Meeting legal, regulatory, and governmental requirements.
Enforcing our Terms of Service.
Investigating fraud or disputes.
F. Marketing and Promotions
Sending personalized offers, promotions, and event invitations.
Delivering notifications via SMS, email, push notifications, or chat applications.
You may opt out of marketing communications by following the unsubscribe instructions in our messages. However, you will still receive service-related notifications.
G. User-Generated Content
Content (e.g., reviews, comments) that you post on our platform may be publicly visible, including your profile name and uploaded images.
3. Sharing of Personal Data
We may share your personal data with:
A. Other Users
Vendors (for order fulfillment and delivery).
Other users (e.g., via in-app chat).
B. Third-Party Service Providers
We engage third-party partners, including:
Payment processors.
Credit reporting agencies.
Cloud storage providers.
Marketing and advertising partners.
Research firms and analytics providers.
C. Government Authorities and Legal Advisors
We may disclose your data if required by law, for fraud prevention, or in cases of emergency.
D. Business Transfers
In the event of a merger, acquisition, or corporate restructuring, your data may be transferred to relevant entities.
4. Retention of Personal Data
We retain personal data only for as long as necessary to fulfill the purposes stated in this policy, unless longer retention is required by law. Once no longer needed, we will securely delete, anonymize, or restrict access to your data.
5. International Transfers
Your data may be transferred and processed in countries outside Malaysia. We take necessary precautions to ensure that data protection standards are met in these regions.
6. Cookies and Related Technologies
We use cookies and similar tracking technologies for:
Website functionality and user authentication.
Personalized advertising and analytics.
Enhancing user experience.
You may disable cookies in your browser settings, but this may affect certain functionalities.
7. Security Measures
We implement legal, technical, and organizational safeguards to protect your personal data from unauthorized access, loss, or misuse. However, as internet data transmission is not entirely secure, we cannot guarantee absolute security.
8. Your Rights
You may, subject to legal limitations:
Request access to your personal data.
Request correction or deletion of your data.
Restrict or object to data processing.
Withdraw consent (where applicable).
Request data portability.
If you wish to exercise your rights, please contact us at admin@savorupp.com
9. Updates to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Continued use of our services after any modifications constitutes acceptance of the revised policy.
10. Contact Us
For inquiries regarding this Privacy Policy or your data rights, contact us at:
admin@savorupp.com